Bridge Communications - Closing the Communications Gap

To advance a world where every organization communicates with seamless clarity, human connection, and enduring resilience—so that teams can stay focused on what truly matters, adapt to whatever the future brings, with the goal of building better businesses and stronger communities.

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Predictive Transfer

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Microsoft Teams icon Microsoft Teams RingCentral icon RingCentral Dialpad icon Dialpad Cisco UCM icon Cisco UCM

Bridge Operator Console: Communication Tools Built to Help Organizations Endure and Thrive

Bridge Operator Console helps organizations on Microsoft Teams, RingCentral, Dialpad, Skype for Business, and Cisco CUCM build clearer, more resilient communications that adapt as their needs evolve. Phone-first teams get the visibility and control to direct calls with calm precision and human judgment — sustaining the connections that let organizations succeed over the long run, no matter what the day or the future brings.

With full call control, Agentic AI, AI-powered predictive transfer, related people lookups, integrated messaging, SMS, intercom, and more, Bridge Operator Console goes far beyond traditional call handling.

The latest generation, included in our Cloud Suite, requires no installation -- making setup seamless and instant. Runs in any modern web browser with no installation required. Features MS presence, call queue visibility, cherry picking, parking lot visibility, and more.

Modern Workplace Users

  • 1. Chat First Users: Native App (Teams, RingCentral, Dialpad, Jabber, Skype)
  • 2. Meeting First Users: Native App (Teams, RingCentral, Dialpad, Jabber, Skype)
  • 3. Phone First Users: Bridge Operator Console

Phone-first users excel as communicators, gatekeepers, and problem-solvers, ensuring professional and efficient call handling by directing calls to the right person or department.

Get Started Today

Bridge Communications continues to bring innovative solutions to our customers using Microsoft Teams and Microsoft 365.

Meet Clyde, the Agentic AI Assistant

The first Agentic AI Attendant Console — built so operators can adapt in real time, sustain human judgment under pressure, and keep communication resilient for the organizations that rely on it day after day and year after year.

Clyde Agentic AI Attendant Console character
  • Agentic AI Call Assistance
  • Live Call Transcription
  • Live & Historical Sentiment
  • Call Summary & Action Items
  • AI Caller History Summary
  • AI Voicemail Summary
  • AI Closed Caption Live Translation
  • AI Call Coaching
  • Supervisor Sentiment Alerts
  • Generative Email & SMS
  • Generative Blog, KB & Social
  • AI CRM Summary
  • AI Chat Summary

Core Attendant Console Solutions for Resilient Communications

Bridge Operator Console for Microsoft Teams

One of the most exciting features of Microsoft Teams is the new attendant console from Bridge Communications. This product, Bridge Operator Console, is designed for people who handle a lot of audio calls, such as receptionists, call center agents, or support staff. The attendant console allows you to easily manage multiple calls at once, transfer calls to other users or groups, and see the availability and status of your colleagues. The attendant console also integrates with your calendar, contacts, tasks, and voicemail, so you can access all the information you need in one place.

Supports Native Teams and Direct Routing
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Bridge Cloud Suite for RingCentral
RingCentral Attendant Console

The Bridge Cloud Suite for RingCentral includes Bridge Operator Console — an attendant console built to help organizations sustain clear, calm, and adaptable communication that strengthens teams and communities over the long run. Receptionists and operators gain the visibility and control to handle calls with presence and judgment, so the people and connections that matter most can continue uninterrupted no matter what the day brings. RingCentral is a leading business VoIP provider offering a mobile-ready business VoIP and unified communications solution. With the RingCentral app, users can make and receive calls, join video meetings, send messages, and share files from their favorite device.

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Bridge Cloud Suite for Dialpad

The Bridge Cloud Suite for Dialpad includes Bridge Operator Console — an attendant console built to help organizations sustain clear, calm, and adaptable communication that strengthens teams and communities over the long run. Receptionists and operators gain the visibility and control to handle calls with presence and judgment, so the people and connections that matter most can continue uninterrupted no matter what the day brings. Dialpad is a business communication tool that acts as a productivity app, a real-time coach, and a customer experience solution -- all from a platform that syncs in real-time, works across all your devices, and is supported both locally and internationally.

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Legacy Desktop Clients Legacy
Skype for Business Legacy
Legacy Skype for Business Attendant Console

Bridge Operator Console for Skype for Business (Lync) is designed to be an attendant console solution for Lync 2013 and Skype for Business.

Request a Quote Request an Interactive Web Demo Request a Trial Key
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Cisco CUCM Legacy
Legacy Cisco CUCM Attendant Console

Bridge Operator Console for Cisco CUCM is designed to be an attendant console solution for Cisco Unified Communications Manager.

Request a Quote Request an Interactive Web Demo Request a Trial Key
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Bridge Predictive Transfer - Machine Learning AI
Predictive Transfer AI
Maximize Efficiency with Advanced AI
  • Multi-Factor Machine Learning: Harnesses sophisticated algorithms to optimize performance.
  • Flexible Deployment: Available in both Client/Server and Standalone configurations.
  • Collaborative Intelligence: Learns from user interactions across the platform.
  • Organization-Wide Insights: Adapts and improves based on your entire organization's data.
  • Cost and Time Savings: Streamlines operations to boost efficiency and reduce expenses.

Our Predictive Transfer feature utilizes advanced multi-factor parallel machine learning to intelligently route callers to the most appropriate person or department. By minimizing transfer times, it ensures a seamless customer service experience.

Microsoft Teams integration example with Bridge Operator Console
Clyde AI

Clyde AI revolutionizes customer service with a powerful suite of features designed to enhance efficiency and engagement. As an agentic AI, Clyde assists with calls by providing real-time support, including live call transcription and sentiment analysis. It generates concise call summaries, highlights key points, and identifies actionable items. Clyde's AI-driven call coaching empowers agents with tailored guidance, and its generative AI capabilities extend to creating emails, SMS, blog content, knowledge base articles, and social media posts.

Receptionist using Bridge Operator Console

Predictive transfer can save you more than the cost of your yearly support!