Bridge Communications - Closing the Communications Gap

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Bridge Operator Console: The Leader in Attendant Consoles

Bridge Operator Console is the category leader for attendant consoles across Microsoft Teams, RingCentral, Dialpad, Skype for Business, and Cisco CUCM. Designed for the modern workplace, it delivers everything phone-first users need to communicate with speed and precision.

With full call control, Agentic AI, AI-powered predictive transfer, related people lookups, integrated messaging, SMS, intercom, and more, Bridge Operator Console goes far beyond traditional call handling.

The latest generation, included in our Cloud Suite, requires no installation -- making setup seamless and instant. Runs in any modern web browser with no installation required. Features MS presence, call queue visibility, cherry picking, parking lot visibility, and more.

Modern Workplace Users

  • 1. Chat First Users: Native App (Teams, RingCentral, Dialpad, Jabber, Skype)
  • 2. Meeting First Users: Native App (Teams, RingCentral, Dialpad, Jabber, Skype)
  • 3. Phone First Users: Bridge Operator Console

Phone-first users excel as communicators, gatekeepers, and problem-solvers, ensuring professional and efficient call handling by directing calls to the right person or department.

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Meet Clyde, the Agentic AI Assistant

The world's first Agentic AI Attendant Console. Operators now have Super Powers.

Clyde AI Character
  • Agentic AI Call Assistance
  • Live Call Transcription
  • Live & Historical Sentiment
  • Call Summary & Action Items
  • AI Caller History Summary
  • AI Voicemail Summary
  • AI Call Coaching
  • Supervisor Sentiment Alerts
  • Generative Email & SMS
  • Generative Blog, KB & Social
  • AI CRM Summary
  • AI Chat Summary

Featured Attendant Console Products

Bridge Operator Console for Microsoft Teams

One of the most exciting features of Microsoft Teams is the new attendant console from Bridge Communications. This product, Bridge Operator Console, is designed for people who handle a lot of audio calls, such as receptionists, call center agents, or support staff. The attendant console allows you to easily manage multiple calls at once, transfer calls to other users or groups, and see the availability and status of your colleagues. The attendant console also integrates with your calendar, contacts, tasks, and voicemail, so you can access all the information you need in one place.

Supports Native Teams and Direct Routing
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Bridge Cloud Suite for RingCentral
RingCentral Attendant Console

The Bridge Cloud Suite for RingCentral includes our flagship attendant console solution Bridge Operator Console. Bridge Operator Console is the premiere tool for enhancing the productivity of your receptionists and operators. RingCentral is a leading business VoIP provider offering a mobile-ready business VoIP and unified communications solution. With the RingCentral app, users can make and receive calls, join video meetings, send messages, and share files from their favorite device.

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Bridge Cloud Suite for Dialpad

The Bridge Cloud Suite for Dialpad includes our flagship attendant console solution Bridge Operator Console. Bridge Operator Console is the premiere tool for enhancing the productivity of your receptionists and operators. Dialpad is a business communication tool that acts as a productivity app, a real-time coach, and a customer experience solution -- all from a platform that syncs in real-time, works across all your devices, and is supported both locally and internationally.

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Legacy Desktop Clients Legacy
Skype for Business Legacy
Skype for Business

Bridge Operator Console for Skype for Business (Lync) is designed to be an attendant console solution for Lync 2013 and Skype for Business.

Request a Quote Request an Interactive Web Demo Request a Trial Key
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Cisco CUCM Legacy
Cisco Attendant Console

Bridge Operator Console for Cisco CUCM is designed to be an attendant console solution for Cisco Unified Communications Manager.

Request a Quote Request an Interactive Web Demo Request a Trial Key
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Bridge Communications continues to bring innovative solutions to our customers using Microsoft Teams and Microsoft 365.

Bridge Predictive Transfer - Machine Learning AI
Predictive Transfer AI
Maximize Efficiency with Advanced AI
  • Multi-Factor Machine Learning: Harnesses sophisticated algorithms to optimize performance.
  • Flexible Deployment: Available in both Client/Server and Standalone configurations.
  • Collaborative Intelligence: Learns from user interactions across the platform.
  • Organization-Wide Insights: Adapts and improves based on your entire organization's data.
  • Cost and Time Savings: Streamlines operations to boost efficiency and reduce expenses.

Our Predictive Transfer feature utilizes advanced multi-factor parallel machine learning to intelligently route callers to the most appropriate person or department. By minimizing transfer times, it ensures a seamless customer service experience.

Teams Integration
Clyde AI

Clyde AI revolutionizes customer service with a powerful suite of features designed to enhance efficiency and engagement. As an agentic AI, Clyde assists with calls by providing real-time support, including live call transcription and sentiment analysis. It generates concise call summaries, highlights key points, and identifies actionable items. Clyde's AI-driven call coaching empowers agents with tailored guidance, and its generative AI capabilities extend to creating emails, SMS, blog content, knowledge base articles, and social media posts.

Receptionist

Predictive transfer can save you more than the cost of your yearly support!