BOC NOW
BOC NOW
The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independant in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, and Bridge Cisco Finesse Admin. Click the photo above for more information.
A viable solutions for a single operator environment
The entire product can be deployed on a single PC. There is no server or virtual machine to setup and maintain to make the product work.
For a single operator this is usually a more cost effective deployment. Once you need more than a single operator, the pricing and features offered by Bridge Operator Console in Client/Server mode will be far superior to any other product.
In a single operator deployment a stand alone, serverless solution will be able to obey the data restrictions and not overburden the CUCM cluster.
Some sort of PC based backup would need to be deployed to ensure any AC data was preserved in the event of a machine failure.
A serverless deployment will not scale beyond a couple of users. The CUCM model has it's data query, CTI, Real-time services, and performance monitoring services throttled to protect call integrity. If you try to push the number of installed clients beyond a few you'll cause several issues with your phone servers.
Users will have a difficult time sharing contact data, meaning many more hours of data entry will be necessary to maintain the same number of contacts.
Once the number of operators grows too large, the operators will not be able to function efficiently without causing problems on the CUCM cluster and affecting all the users on the system.
The best solution for more than one operator
By using the server to limit the use of the CUCM resources, this deployment can scale up to over 100 clients quite easily.
If you require 3 or more clients with our pricing model it becomes less expensive to deploy this model, including the OS license.
It is much easier to overcome hardware failure in the client / server model especially if your server is deployed in a virtual environment.
In this deployment it is much easier to take advantage of extended features, like shared park for visibility, messaging, paging, chat, and more.
Deploying this way allows you position servers near subscribers avoiding the need to back haul everything over your WAN.
This deployment makes it easier for all operators to share a global address book, copy contacts to each others personal AB, chat, and see shared visibility of users and parked calls with extended details.
A valid server OS license would need to be purchased for server install.
Our competitors Client / Server models also suffer from several other Cons like; Phone, Queue or User Limits, use of CTI Route points, Proprietary parking lots and music on hold, very expensive, no Mobile device support, no Messaging, no Paging, and worst of all they are difficult to learn and use.
We Offer Both Types of Solutions! And... we have the only path so you can migrate from Stand alone to Client / Server as your business grows.