New! Bridge Cloud Suite for Cisco Unified Communications

The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independent in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Click the photo above for more information.

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Traditional Desktop Clients

Bridge Operator Console Attendant Console Cisco

Cisco IVT Tested and Compatible

Bridge Operator Console has passed the highest level of compatibility testing against Cisco CUCM

About BOC

CUCM Console Replacement

The legacy Cisco Attendant Console is discontinued in CUCM 8+. Bridge Operator Console is an affordable, feature-rich alternative to the $1,500/seat Cisco recommended replacement.

Unified Presence

Seamlessly integrates with Cisco Jabber, Skype for Business, and Lync presence. IVT tested and Cisco Compatible for CUCM 6.x and above.

Product Details

Compatible with CUCM 6.x - 11.5
Cisco IVT Tested
Phone Messaging and Paging
Predictive Transfer
Related People
Park For
Simple and Advanced Mode

Product Pricing

About Bridge Operator Console

Complete Call Management

Full call control including transfer, supervised transfer, parking, hold, resume, redirect, and voicemail transfer. Send text messages or voice pages directly to Cisco IP desk phones.

AI-Powered Transfer

Machine learning AI predicts the most likely transfer destination, enabling split-second call decisions and reducing caller wait times.

Multi-Platform Presence

Combines presence from CUCM, Exchange Server calendars, Skype for Business, Lync, and Cisco Jabber/CUPS into a single unified view for operators.

Enterprise Security

IVT tested and Cisco Compatible, trusted by over 30,000 clients. Park For allows parking a call for a specific person with automatic phone notification.

Bridge Predictive Transfer

Artificial Intelligence Guarantees Maximum Efficiency

Multi-factor Machine Learning
Available in Client/Server and Stand Alone
Learns from other users
Learns from entire organization
Saves time and money

The Predictive Transfer feature leverages much-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination.

Languages Supported

Bridge Operator Console 3 has native support for 11 languages. English, Spanish, French, German, Arabic, Italian, Japanese, Korean, Dutch, Portuguese, and Russian interfaces are all built in.