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Bridge Communications - Closing the Communications Gap

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Bridge Operator Console is category king in attendant consoles for Microsoft Teams, RingCentral, Dialpad, Skype for Business, and Cisco CUCM. Bridge Operator Console is perfect for the modern workplace. It offers full call control, AI predictive transfer, related people, messaging, sms and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. Bridge Operator Console is a game changer for phone first users (below)
Bridge Operator Console runs in any modern web browser, giving the users, and system administrators maximum ease and flexibility. BOC works closely with our partners to ensure feature parity. BOC extends visibility with MS presence, call queue visibility, cherry picking, parking lot visibility and filters, and much more. Supercharge your caller experience by trying Bridge Operator Console today.
The modern workplace consists of 3 types of users;
  • Chat First Users - Native App (Teams, RingCentral, Dialpad, Jabber, Skype for Business)

  • Meeting First Users - Native App (Teams, RingCentral, Dialpad, Jabber, Skype for Business)

  • Phone First Users - Bridge Operator Console
In essence, the phone first user's role is often to be an effective communicator, gatekeeper, and problem-solver, ensuring that all calls are handled professionally and efficiently. They determine the purpose of the call and efficiently direct it to the appropriate person or department. This might involve transferring calls, taking messages, or providing basic information.
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Featured Product! Bridge Cloud Suite for Dialpad

The Bridge Cloud Suite for Dialpad includes our flagship attendant console solution Bridge Operator Console. Bridge Operator Console is the premiere tool for enhancing the productivity of your receptionists and operators. Dialpad is a business communication tool that acts as a productivity app, a real-time coach, and a customer experience solution—all from a platform that syncs in real-time, works across all your devices, and is supported both locally and internationally.

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Featured Product! Bridge Operator Console for Microsoft Teams

One of the most exciting features of Microsoft Teams is the new attendant console from Bridge Communications. This product, Bridge Operator Console, is designed for people who handle a lot of audio calls, such as receptionists, call center agents, or support staff. The attendant console allows you to easily manage multiple calls at once, transfer calls to other users or groups, and see the availability and status of your colleagues. The attendant console also integrates with your calendar, contacts, tasks, and voicemail, so you can access all the information you need in one place. Bridge Operator Console is a powerful tool that will make using Teams easier and more efficient for you and your callers.

Supports Native Teams and Direct Routing
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Featured Product! Bridge Cloud Suite for RingCentral

RingCentral Attendant Console

The Bridge Cloud Suite for RingCentral includes our flagship attendant console solution Bridge Operator Console. Bridge Operator Console is the premiere tool for enhancing the productivity of your receptionists and operators. RingCentral is a leading business VoIP provider offering a mobile-ready business VoIP and unified communications solution. With the RingCentral app, users can make and receive calls, join video meetings, send messages, and share files from their favorite device.

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Legacy Desktop Clients

Skype for Business

Skype for Business

Bridge Operator Console for Skype for Business (Lync) is designed to be an attendant console solution for Lync 2013 and Skype for Business

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Request an Interactive Web Demo
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Cisco CUCM

Cisco Attendant Console

Bridge Operator Console for Cisco CUCM is designed to be an attendant console solution for Cisco Unified Communications Manager

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Request an Interactive Web Demo
Request a Trial Key
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Bridge Communications continues to bring innovative solutions to our customers using Microsoft Teams and Microsoft 365.

James Skay, senior product marketing manager, Microsoft Teams and Skype for Business Developer Platform, Microsoft Corp.

Microsoft Developer Partner

Microsoft Silver ISP

Bridge Communications works closely with Microsoft as an ISV partner. ISV partners have access to the latest technology and tools to build the software of tomorrow. This relationship ensures our customers will always be able to take advantage of the latest innovations in technology to streamline productivity.

Silver ISV

Cisco Developer Partner

Cisco Developer

Bridge Communications works closely with Cisco as a developer partner. Developer partners have access to the latest technology and tools to build the software of tomorrow. This relationship ensures our customers will always be able to take advantage of the latest innovations in technology to streamline productivity.

Bridge Predictive Transfer - Machine Learning AI

Predictive Transfer AI

Artificial Intelligence Guarantees Maximum Efficiency

  • Multi-factor Machine Learning
  • Available in Client/Server and Stand Alone
  • Learns from other users
  • Learns from entire organization
  • Saves time and money

The Predictive Transfer feature leverages much-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination.

Predictive Transfer Choice This Week

Predictive transfer can save you more than the cost of your yearly support!

Bridge Operator Console is the best attendant console because it offers many features and benefits that other consoles do not. It is multi-platform, which means it can work with different phone systems and devices, such as Cisco, Microsoft Teams, Skype for Business, and more. This gives you more flexibility and compatibility when managing your calls and contacts. Bridge Operator Console also provides advanced call handling, such as drag and drop transfers, park for groups, call recording, and call history. You can also customize your interface, set up alerts, and integrate with other applications, such as Outlook, CRM, and Active Directory. With Bridge Operator Console, you can improve your productivity, efficiency, and customer service.